Billing Support

For any payment or billing question, email billing@tenderwomens.com with your account email and, where relevant, the date and amount of the charge.

We aim to acknowledge every billing request within 24–48 hours and resolve it as quickly as possible.

For general (non-billing) help, contact hello@tenderwomens.com.

1. Log in to your TenderWomens account.
2. Open Settings.
3. Go to Billing & Membership.
4. Select Cancel Subscription and confirm.

Your membership remains active until the end of the billing period you have already paid for, then it will not renew. You can also email billing@tenderwomens.com and we will cancel it for you.

To request a refund, email billing@tenderwomens.com with your account email and the order reference or charge details. We will review your request in line with our Refunds & Cancellation policy and respond within 48 hours.

Where a refund is due (for example, within the EU/UK 14-day cooling-off period for unused services), it is issued to the original payment method.

If you believe a charge was made in error, please contact us first at billing@tenderwomens.com. The vast majority of billing concerns are resolved quickly and amicably when we hear from you directly.

Filing a chargeback or dispute with your bank without contacting us first may result in temporary suspension of your account while the dispute is investigated. We keep clear records of purchases and account activity to resolve disputes fairly.

Charges may appear on your statement as “TENDERWOMAN” or another descriptor provided by our payment processor. If you don't recognise a charge, contact billing@tenderwomens.com before disputing it and we'll help identify it.